Frequently Asked Questions
Everything you need to know about shopping with The House Shop.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to start your process.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary depending on the destination.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as fit may vary between styles.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.
Can I track my order?
Yes, once your order has shipped, you will receive an email confirmation with a tracking number and a link to follow your package's journey.
Are your materials sustainably sourced?
The House Shop is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade manufacturing across our collections.